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Users, has more positive reviews. In addition to the above-mentioned customer service and after-sales service, in comparison, Ctrip ordinary members can enjoy room upgrades, free breakfast, late check-out, and free cancellation rights. Source: Ctrip, Tongcheng, Meituan There are relatively many dissatisfaction posts about Meituan, Tongcheng, and Qunar. There are roughly two situations. One is that people arrive at the hotel, but "the room is not available"; the other is that the hotel is always about to check in. When checking in, it showed that check-in failed, and a lot of handling fees were .
There were more posts about same-trip related issues. During the search, the editor saw some unexpected comments. A Xiao Hongshu, who works at the front desk of a hotel, explained the current situation of order distribution - the customer Hong Kong Phone Number placed an order with Meituan on the spot for yuan, and Meituan transferred the order to Ctrip, and the price became yuan. (Source: Xiaohongshu) This makes people puzzled. Why did Fliggy and Meituan give orders to the boss Ctrip? An example from May last year may give us a glimpse of part of the truth. A customer in Shanghai booked a hotel, but there was an unexpected
price difference on the reservation. The customer booked the hotel on Fliggy at a price of yuan, but when he arrived at the hotel front desk, he was told that there was no record of the Fliggy platform order. However, the hotel front desk discovered that a customer with the same name but different other information had booked a room in the hotel on another platform for yuan, which meant that he made a price difference of yuan. Who made the money? Another hotel receptionist gave the answer - online OTA agent. When you book a hotel on major platforms, especially a hotel with an agency logo, the order on platform A is yuan. If the official price of the hotel/platform B/platform C is only yuan, the agents
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發表於 2024-3-7 12:27:47